• 12 Months and Above: A full Playroom Pass payment is required
• 6 to 11 Months: A payment of 50% of the total amount is required
• 0 to 6 Months: Free entrance

• Cancellations with less than 3 hours' notice will result in the visit being deducted from the client's pass, unless a valid medical document is provided. In such cases, the booking may be rescheduled.
• Cancellations with more than 3 hours' notice will be accepted, and the client can still use the pass on another day.
• In the event of a Typhoon Signal No. 3 or above, or a Black Rainstorm Warning being raised, the client may reschedule their visit to another day at no additional charge.

• Playroom bookings are required at least 1 hour prior to the session.
• Clients are expected to arrive on time for their scheduled playroom booking. Late arrivals of more than 15 minutes may result in the visit being forfeited and deducted from the client's pass.
• For the safety and enjoyment of all, clients are expected to supervise their children at all times and follow the instructions of our staff.

• Outside food and drinks are not permitted in the playroom. Clients are welcome to enjoy our on-site refreshments.

• Socks must be worn by all children and parents.

• Management reserves the right to ask clients to leave the premises if their behavior is disruptive or poses a safety risk.
• No refunds or credits will be issued for visits that are terminated due to non-compliance with our policies.

• Cancellations with less than 24 hours' notice will result in the class being deducted from the customer's pass, unless a valid medical document is provided. In such cases, the booking may be rescheduled.
• Cancellations with more than 24 hours' notice will be accepted, and the customer can still use their class session on another day.
• If a Typhoon Signal No. 3 or higher, or a Black Rainstorm Warning is raised, the customer may reschedule their class at no additional charge.

• Classes bookings are required 16 hour prior to the class.

• If there is only 1 sign-up for a class, the session may need to be cancelled, as the minimum number of participants is required to provide an engaging and interactive experience. The customer will be offered an alternative class time.
• In the event that a class is fully booked, the customer may be accommodated in another session, depending on availability. Customers should inquire about alternative options.

• Outside food and drinks are not permitted in the playroom. Clients are welcome to enjoy our on-site refreshments.

• Socks must be worn by all children and parents.

• Management reserves the right to ask clients to leave the premises if their behavior is disruptive or poses a safety risk.
• No refunds or credits will be issued for visits that are terminated due to non-compliance with our policies.

• Private party bookings require a minimum of 1 week notice for reservation.
• A 100% payment is required to secure the booking.

• Cancellations with less than 1 months notice will result in the forfeiture of the 85% payment, unless a valid reason is provided.
• Cancellations with less than 14 days' notice will result in the forfeiture of the 50% payment, unless a valid reason is provided.

• The client is responsible for the behavior and supervision of their guests during the private party. Any damage to the premises or equipment will be charged to the client.

• Management reserves the right to end the private party early if the behavior of the guests becomes disruptive or poses a safety risk.